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Contacting Technical Support

Schneider Electric is dedicated to providing users with the most current information and assistance for our full range of products. Schneider Electric's software users may contact Technical Support by email or by telephone. We accept email and phone calls/voicemail 24 hours a day. Incidents received after hours will be logged the next business day.

Support Phone: 970-266-4485

Toll-free Phone: 866-828-3296

Support Portal: http://tmm.ebsuite.com/support.jsp From here you can create, view and update technical support cases.

Support Hours: Monday-Friday, 8:00am to 5:00pm Mountain Time

In an effort to make best use of your time with Technical Support, please provide the following information about your issue:

Version of ArcFM Solution software
Version of ArcGIS and ArcSDE software
Description of the problem
Miner event log that displays errors from the steps that produce the problem
Screen shots as appropriate

For ArcGIS and ArcSDE issues, please seek assistance from ESRI Technical Support.