Schneider Electric GIS Tech Support

Is any one else having trouble with restoring an outage in sections? Having Responder calculate the outage stats based on all customers affected multiplied by the total time. Each part of the outage should by calculated seperately. Either we are operating the program wrong or it doesn't understand how a lot of outages get restored. Then again maybe we are the only utility that sectionalizes when restoring power.

We use to, until we started switch restoring correctly. We had an issue where we would create a manual switch incident on an unconfirmed incident to partially restore. The way you should partially restore, we have been told, and correctly have tested is:

A. Confirm Original Incident you wish to partially restore
B. In Responder Explorer, Right Click incident and run Restoration Steps. Do all your switching in here.

This should solve these issues. It also ensures all switch ops are associated with the correct incident.

Hope that helps.

Ian

Thanks Ian. Since I posted that, we have found the "correct" way to restore through Responder, in the manner you stated.