Telvent's GIS Technical Support Department is committed to providing timely, expert support of ArcFM Solution products. http://www.telvent-gis.com/support/index.shtml Telvent Miner & Miner's software users may contact Technical Support by email or by telephone. We accept email and phone calls/voicemail 24 hours a day. Incidents received after hours will be logged the next business day. Support Phone: 970-266-4485. Support Email: support@miner.com. Support Hours: Monday-Friday, 7:00am to 4:00pm Mountain Time. http://www.telvent-gis.com/support/contact.shtml http://www.miner.com/support/2006/07/weblogItem0006 support@telvent.com (Telvent GIS Tech Support) Fri, 06 Oct 2006 14:25:44 MDT This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects a defect where if different users open the same express design for as built editing, a new version will be created for each unique user. http://www.telvent-gis.com/support/patches.shtml#6014 http://www.telvent-gis.com/support/weblogItem0051 support@telvent.com (Telvent GIS Tech Support) Fri, 18 May 2012 00:00:00 MST This patch is intended for installation on top of Responder 10.0.2 (build 7217). This patch fixes issues with disabling probable state, line display, and moving faults upstream. Please see the list of bug fixes for more details on these changes. http://www.telvent-gis.com/support/patches.shtml#7236 http://www.telvent-gis.com/support/weblogItem0050 support@telvent.com (Telvent GIS Tech Support) Wed, 16 May 2012 00:00:00 MST This patch is intended for installation on top of ArcFM 9.3.1 SP2 (build 5980). This patch corrects an issue with Conduit Manager scaling annotation to unacceptably large sizes when using metric units (centimeters / meters) instead of imperial units (inches / feet). http://www.telvent-gis.com/support/patches.shtml#6013 http://www.telvent-gis.com/support/weblogItem0049 support@telvent.com (Telvent GIS Tech Support) Mon, 7 May 2012 00:00:00 MST This patch is intended for installation on top of ArcFM 10.0.3 (build 7494). This patch fixes an issue where backspace is required when entering next search character in CU tab. http://www.telvent-gis.com/support/patches.shtml#7235 http://www.telvent-gis.com/support/weblogItem0048 support@telvent.com (Telvent GIS Tech Support) Tue, 24 Apr 2012 00:00:00 MST This patch is intended for installation on top of ArcFM 10.0.3 (build 7494). This patch corrects a case where loading stored displays in Viewer for Engine will result in an empty graphics tab. This patch also corrects an issue where running an isolation trace and panning will unintentionally clear the trace. http://www.telvent-gis.com/support/patches.shtml#7504 http://www.telvent-gis.com/support/weblogItem0047 support@telvent.com (Telvent GIS Tech Support) Fri, 13 Apr 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects a defect where a user cannot open an existing express design if they do not have permissions to the real GIS features. http://www.telvent-gis.com/support/patches.shtml#6010 http://www.telvent-gis.com/support/weblogItem0046 support@telvent.com (Telvent GIS Tech Support) Wed, 11 Apr 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 10.0.2 (build 7217). This patch fixes an issue where the graphics tab was being rendered as empty when a MXD file was loaded from within ArcMap. http://www.telvent-gis.com/support/patches.shtml#7234 http://www.telvent-gis.com/support/weblogItem0045 support@telvent.com (Telvent GIS Tech Support) Thu, 05 Apr 2012 00:00:00 MST This patch is intended for installation on top of ArcFM 9.3 Rev2 (build 5168). This patch corrects a number of issues through the ArcFM Solution set of products. http://www.telvent-gis.com/support/patches.shtml#5340 http://www.telvent-gis.com/support/weblogItem0044 support@telvent.com (Telvent GIS Tech Support) Fri, 30 Mar 2012 00:00:00 MST This patch is intended for installation on top of Responder 10.0.3 (build 7494). This patch fixes several issues in the Responder product line. Please see the list of bug fixes for more details on these changes. http://www.telvent-gis.com/support/patches.shtml#7503 http://www.telvent-gis.com/support/weblogItem0043 support@telvent.com (Telvent GIS Tech Support) Tue, 13 Mar 2012 00:00:00 MST This patch replaces the existing installer for Object Reader 10.0.3 (build 7494). The new installer corrects an issue where Object Reader would not install if ArcReader was the only installed Esri product on a machine. http://www.telvent-gis.com/support/patches.shtml#7494 http://www.telvent-gis.com/support/weblogItem0040 support@telvent.com (Telvent GIS Tech Support) Tue, 13 Mar 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Silverlight 2.2 (build 109). This patch includes a fix for editing related records, adding the ability to turn off the functionality that hides layers in Identify due to scale visibility and the ability to disable scaling. In addition, this patch also fixes some issues with the our visual studio templates when developing in the Design tab. http://www.telvent-gis.com/support/patches.shtml#113 http://www.telvent-gis.com/support/weblogItem0039 support@telvent.com (Telvent GIS Tech Support) Wed, 22 Feb 2012 00:00:00 MST We are currently experiencing an outage with our phone system, both for direct calls and the support phone line. Please contact us via email or through the support portal regarding any issues. We will update this notice as soon as functionality has been restored. http://www.telvent-gis.com/support/index.shtml#news0053 http://www.telvent-gis.com/support/weblogItem0038 support@telvent.com (Telvent GIS Tech Support) Thu, 08 Mar 2012 00:00:00 MST This patch is intended for installation on top of ArcFM 10.0.3 (build 7494). This patch corrects an issue where Zoom To zooms out too far when using a database set up to use decimal degrees as map units. http://www.telvent-gis.com/support/patches.shtml#7501 http://www.telvent-gis.com/support/weblogItem0037 support@telvent.com (Telvent GIS Tech Support) Wed, 22 Feb 2012 00:00:00 MST This patch is intended for installation on top of Responder 10.0.3 (build 7494). This patch fixes several issues in the Responder product line. Please see the list of bug fixes for more details on these changes. http://www.telvent-gis.com/support/patches.shtml#7500 http://www.telvent-gis.com/support/weblogItem0036 support@telvent.com (Telvent GIS Tech Support) Mon, 13 Feb 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 10.0.3 (build 7494). This patch addresses a performance issue with the Fiber Optic Cable Splitter AU. This patch corrects an issue where the Auto Phase Assign AU will fail in a certain scenarios. http://www.telvent-gis.com/support/patches.shtml#7499 http://www.telvent-gis.com/support/weblogItem0035 support@telvent.com (Telvent GIS Tech Support) Fri, 10 Feb 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop and Designer Staker 10.0.2 (build 7217). This patch fixes an issue where the ArcFM Locator throws an error and fails when a search is performed using a number where the radix point (decimal point) is marked with a comma instead of a dot. http://www.telvent-gis.com/support/patches.shtml#7233 http://www.telvent-gis.com/support/weblogItem0034 support@telvent.com (Telvent GIS Tech Support) Fri, 10 Feb 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 10.0.1 SP1 (build 7031). This patch corrects and issue where posting a session can fail and not properly inform the user of the problem. http://www.telvent-gis.com/support/patches.shtml#7039 http://www.telvent-gis.com/support/weblogItem0034 support@telvent.com (Telvent GIS Tech Support) Mon, 30 Jan 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 10.0.2 (build 7217). This patch fixes a number of issues in Designer CU and Favorite handling. http://www.telvent-gis.com/support/patches.shtml#7495 http://www.telvent-gis.com/support/weblogItem0033 support@telvent.com (Telvent GIS Tech Support) Thu, 26 Jan 2012 00:00:00 MST This patch is intended for installation on top of Responder Client 10.0.2 (build 7217). This patch fixes issues with disabling probable state and moving faults upstream. Please see the list of bug fixes for more details on these changes. http://www.telvent-gis.com/support/patches.shtml#7232 http://www.telvent-gis.com/support/weblogItem0032 support@telvent.com (Telvent GIS Tech Support) Tue, 24 Jan 2012 00:00:00 MST This patch is intended for installation on top of ArcFM 9.3.1 SP2 (build 5980). This patch corrects an issue where users were unable to connect more than 2 conductors to a switch. http://www.telvent-gis.com/support/patches.shtml#6008 http://www.telvent-gis.com/support/weblogItem0031 support@telvent.com (Telvent GIS Tech Support) Mon, 23 Jan 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects a defect where a user cannot open an existing express design if they do not have permissions to the real GIS features. http://www.telvent-gis.com/support/patches.shtml#6007 http://www.telvent-gis.com/support/weblogItem0030 support@telvent.com (Telvent GIS Tech Support) Fri, 13 Jan 2012 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 10.0.2 (build 7217). This patch fixes an issue where ArcMap crashes after adding and manipulating Inset Frames in ArcGIS 10 SP3. ArcFM now handles Inset Frames with ArcGIS 10 SP3 without issues just as it did in ArcGIS 10 SP2. http://www.telvent-gis.com/support/patches.shtml#7230 http://www.telvent-gis.com/support/weblogItem0029 support@telvent.com (Telvent GIS Tech Support) Wed, 14 Dec 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch addresses an issue where the features tab is blank when stored display includes grouped Web Map Service (WMS) layers. http://www.telvent-gis.com/support/patches.shtml#5074 http://www.telvent-gis.com/support/weblogItem0028 support@telvent.com (Telvent GIS Tech Support) Wed, 7 Dec 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch improves performance when clicking on Page Templates in the Stored Items dropdown for the first time. http://www.telvent-gis.com/support/patches.shtml#5996 http://www.telvent-gis.com/support/weblogItem0027 support@telvent.com (Telvent GIS Tech Support) Wed, 7 Dec 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 10.0.2 (build 7217). This patch corrects an issue with slow performance when Map Book Explorer opens a large number (thousands) of map books. Performance has been greatly improved with this patch. http://www.telvent-gis.com/support/patches.shtml#5995 http://www.telvent-gis.com/support/weblogItem0026 support@telvent.com (Telvent GIS Tech Support) Thu, 1 Dec 2011 00:00:00 MST This patch is intended for installation on top of Responder Client 10.0.2 (build 7217). This patch fixes an issue in which the Move Upstream tool did not populate the Facility ID of the upstream device. http://www.telvent-gis.com/support/patches.shtml#7229 http://www.telvent-gis.com/support/weblogItem0025 support@telvent.com (Telvent GIS Tech Support) Tue, 29 Nov 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop and ArcFM Server 10.0.2 (build 7217). This patch corrects an issue where the Gas Valve Isolation Trace returns no results if Squeeze Offs already isolated area, also now the Gas Isolation Trace should not stop at Squeeze Off points that are not fed. http://www.telvent-gis.com/support/patches.shtml#7228 http://www.telvent-gis.com/support/weblogItem0024 support@telvent.com (Telvent GIS Tech Support) Tue, 29 Nov 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop and ArcFM Server 10.0.1 SP1 (build 7031). This patch corrects an issue where the Gas Valve Isolation Trace returns no results if Squeeze Offs already isolated area, also now the Gas Isolation Trace should not stop at Squeeze Off points that are not fed. http://www.telvent-gis.com/support/patches.shtml#7038 http://www.telvent-gis.com/support/weblogItem0023 support@telvent.com (Telvent GIS Tech Support) Tue, 29 Nov 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects an issue where the Gas Valve Isolation Trace would not stop at squeeze off points that are not fed. http://www.telvent-gis.com/support/patches.shtml#5993 http://www.telvent-gis.com/support/weblogItem0022 support@telvent.com (Telvent GIS Tech Support) Fri, 4 Nov 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects several issues with Feeder Manager autoupdaters and tracing. http://www.telvent-gis.com/support/patches.shtml#5994 http://www.telvent-gis.com/support/weblogItem0021 support@telvent.com (Telvent GIS Tech Support) Thu, 3 Nov 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects an issue where editing a conductor associated with a conduit forces the conductor to break into phases. http://www.telvent-gis.com/support/patches.shtml#5992 http://www.telvent-gis.com/support/weblogItem0020 support@telvent.com (Telvent GIS Tech Support) Fri, 7 Oct 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 10.0.2 (build 7217). This patch fixes an issue where the Gas Valve Isolation Trace returns no results if Squeeze Offs already isolated area. http://www.telvent-gis.com/support/patches.shtml#7225 http://www.telvent-gis.com/support/weblogItem0019 support@telvent.com (Telvent GIS Tech Support) Tue, 20 Sep 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 10.0.2 (build 7217). The Conduit Manager facility diagram now loads when opening the Diagram Manager. http://www.telvent-gis.com/support/patches.shtml#7224 http://www.telvent-gis.com/support/weblogItem0018 support@telvent.com (Telvent GIS Tech Support) Tue, 13 Sep 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Server 10.0.2 (build 7217). This patch corrects issues when tracing with a basemap that has a different projection than the other maps. http://www.telvent-gis.com/support/patches.shtml#7223 http://www.telvent-gis.com/support/weblogItem0017 support@telvent.com (Telvent GIS Tech Support) Fri, 9 Sep 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects an issue where Design Page Templates were not available in view only mode. http://www.telvent-gis.com/support/patches.shtml#5991 http://www.telvent-gis.com/support/weblogItem0016 support@telvent.com (Telvent GIS Tech Support) Mon, 29 Aug 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects an issue with Conduit Manager scaling annotation to unacceptably large sizes when using metric units (centimeters / meters) instead of imperial units (inches / feet). http://www.telvent-gis.com/support/patches.shtml#5990 http://www.telvent-gis.com/support/weblogItem0015 support@telvent.com (Telvent GIS Tech Support) Fri, 26 Aug 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3 SP1 (build 4961). This patch corrects an issue where the network junction where a line was split does not get FeederIDs populated. http://www.telvent-gis.com/support/patches.shtml#5073 http://www.telvent-gis.com/support/weblogItem0014 support@telvent.com (Telvent GIS Tech Support) Fri, 26 Aug 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch corrects an issue with Feeder Manager energizing logic in a certain scenario with non-traceable features. This patch also corrects an issue where running a downstream trace will generate event log errors. http://www.telvent-gis.com/support/patches.shtml#5987 http://www.telvent-gis.com/support/weblogItem0013 support@telvent.com (Telvent GIS Tech Support) Wed, 17 Aug 2011 00:00:00 MST This patch is intended for installation on top of Designer Staker 10.0.2 (build 7217). Callouts for placed stakes are correctly placed regardless of map units. http://www.telvent-gis.com/support/patches.shtml#7219 http://www.telvent-gis.com/support/weblogItem0012 support@telvent.com (Telvent GIS Tech Support) Tue, 16 Aug 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch fixes an issue where the Gas Valve Isolation Trace returns no results if Squeeze Offs already isolated area. http://www.telvent-gis.com/support/patches.shtml#5986 http://www.telvent-gis.com/support/weblogItem0011 support@telvent.com (Telvent GIS Tech Support) Thu, 11 Aug 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3.1 SP2 (build 5980). This patch improves performance when clicking on Page Templates in the Stored Items dropdown for the first time. http://www.telvent-gis.com/support/patches.shtml#5984 http://www.telvent-gis.com/support/weblogItem0010 support@telvent.com (Telvent GIS Tech Support) Wed, 3 Aug 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3 SP1 (build 4961). This patch corrects an issue where network junctions on the end of new lines do not get a FeederID populated. http://www.telvent-gis.com/support/patches.shtml#5072 http://www.telvent-gis.com/support/weblogItem0009 support@telvent.com (Telvent GIS Tech Support) Mon, 18 Jul 2011 00:00:00 MST This patch is intended for installation on top of ArcFM 9.3.1 SP2 (build 5980). This patch corrects an issue where grouped WMS layers in Stored Displays prevented the Features tab from populating correctly. http://www.telvent-gis.com/support/patches.shtml#5982 http://www.telvent-gis.com/support/weblogItem0008 support@telvent.com (Telvent GIS Tech Support) Mon, 11 Jul 2011 00:00:00 MST Telvent is pleased to announce the 9.3.1 SP2 release of the ArcFM Solution. The 9.3.1 SP2 release resolves issues customers have discovered with the ArcFM Solution 9.3.1 SP1. It offers no new functionality, only defect resolutions. For a complete description of the problems resolved with this release, please consult the Read Me files that correspond with each product. http://www.telvent-gis.com/support/installers.html http://www.telvent-gis.com/support/weblogItem0007 support@telvent.com (Telvent GIS Tech Support) Mon, 20 Jun 2011 00:00:00 MST This patch is intended for installation on top of ArcFM 9.3 Rev2 (build 5168).This patch corrects a number of issues through the ArcFM Solution set of products. http://www.telvent-gis.com/support/patches.shtml#5332 http://www.telvent-gis.com/support/weblogItem0006 support@telvent.com (Telvent GIS Tech Support) Mon, 13 Jun 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop (build 7031). The ArcFM Upgrade Geodatabase Tool has been enhanced to restore relationship ArcFM Properties that may have been lost when upgrading a geodatabase to ArcGIS version 10. http://www.telvent-gis.com/support/patches.shtml#7036 http://www.telvent-gis.com/support/weblogItem0006 support@telvent.com (Telvent GIS Tech Support) Mon, 13 Jun 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop 9.3 Rev2 (build 5168). This patch corrects an issue where a Date field that has the ArcFM Date Time Picker custom field editor assigned would not allow a null value after it had been populated once. http://www.telvent-gis.com/support/patches.shtml#5954 http://www.telvent-gis.com/support/weblogItem0005 support@telvent.com (Telvent GIS Tech Support) Wed, 18 May 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop, Designer, ArcFM Viewer for ArcGIS Engine, and ArcFM Geodatabase Replication Server 9.3.1 SP1 (build 5881). This patch corrects multiple issues in ArcFM Desktop, Fiber Manager, Conduit Manager, and ArcFM Viewer for ArcGIS Engine. http://www.telvent-gis.com/support/patches.shtml#5954 http://www.telvent-gis.com/support/weblogItem0004 support@telvent.com (Telvent GIS Tech Support) Wed, 18 May 2011 00:00:00 MST Starting in June 16th 2011, all 9.3 SP1 products will be migrated to mature support and no longer eligible for patch development. http://www.telvent-gis.com/support/index.shtml#0044 http://www.telvent-gis.com/support/weblogItem0003 support@telvent.com (Telvent GIS Tech Support) Mon, 16 May 2011 00:00:00 MST Due to an installer issue this patch could cause an error to occur when trying to use map book plotting. The installer has been updated to correct this issue, but no new functionality is present in this patch. http://www.telvent-gis.com/support/patches.shtml#5951 http://www.telvent-gis.com/support/weblogItem0002 support@telvent.com (Telvent GIS Tech Support) Fri, 11 Mar 2011 00:00:00 MST This patch is intended for installation on top of ArcFM Desktop (build 7031). This patch significantly decreases the time it takes to open Connection Manager. http://www.telvent-gis.com/support/patches.shtml#7033 http://www.telvent-gis.com/support/weblogItem0001 support@telvent.com (Telvent GIS Tech Support) Tue, 26 Apr 2011 00:00:00 MST